How many YI Home Cameras can be connected to one account We recommend having no more than 12 cameras connected to single Wi-Fi network to ensure the best connection. In such occasion, both videos and the transmission channel are securely encrypted. When encountered unreliable network condition, the Yi Home Camera may opt to relay videos through our servers to the mobile device to achieve optimal viewing experience. For Samsung smartphones, please disable the function 'smart network switch' if applicable. The APP support only one camera, please check if the App is already connected to another camera before. You can do it in the App or scan the QR code below: 2. Make sure you have downloaded the latest version of Yi Action Camera App. SECURITY/PASSCODE should be WPA/WPA2 (mixed mode) or WPA2. Ensure that the WiFi network name is in English letters.

If you're receiving an error message after scanning the QR code: 1.

Slowly move your device back approximately 6'' away from the lens. Place the QR Code directly in front the the camera lens. YI camera failed to gather device information In Device Manager, on the Action menu, select Scan for hardware changes. Select the check box for Delete the driver software for this device, then select OK. Select the Driver tab, then select Uninstall Device. In Device Manager, press and hold (or right-click) your camera, and then select Properties. When this happens, if you click on an Alert in the app you will see one of these two errors. This is caused by a network connection issue. Switch to camera automatically' or 'Downloading video via encrypted channel', this means the Alert didn't get uploaded to the cloud properly.

If you receive the error, 'Video download failed. This is because the format is not supported.Ĭheck if the camera is connected to the power adapter Make sure your router is connected to the Internet Ensure your camera can connect to the router Check the camera LED status (it should be solid blue) Connect your smartphone to the same local router Open the YI Home app and test the communication. The problem is if you try to import the video files straight from Yi cameras, GoPro Studio won’t accept them. If the error still occurs, try using another phone or the PC desktop app to scan the QR code and pair the camera.īut for those who have the Xiaomi Yi Action Cameras, you can also use GoPro Studio for editing. Go through the same pairing process with the camera in the app.

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